Playvox

NOVEMBER 15, 2022

Working efficiently becomes even more important when costs are rising, agents are hard to hire, and customer service expectations are higher than ever before. But many team leaders spend their time managing annual leave and schedule change requests, approving shift swaps, sending out emails, or updating HR systems.

Management 86

Management Schedule adherence Coaching Contact Center 86

JustCall

AUGUST 16, 2021

It is a cloud-based software that comes with the technology you need for your support team. This eliminates the need for a wire-based phone and does not restrict customer support systems to be on-premise. CCaaS brings with it the agility and business continuity that every support team needs and every customer expects.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Hodusoft

FEBRUARY 14, 2020

Users have expressed satisfaction with Genesys product performance and services that help them to integrate the system into their infrastructure with API, activity dashboard and CRM integration. However, customer support can do with some improvement. It does offer open API to help users customize systems.

call center software 52

call center software Call Center Contact center software voip 52

JivoChat

AUGUST 22, 2021

Its all-in-one platform includes help desk software, online knowledge management, team collaboration, and a customer relationship management (CRM) tool. Key features: Ticketing System: Track, prioritize, and solve customer support tickets in the fully integrated system. Pricing | CTA.

Chatbots 52

Chatbots APIs CRM Analytics 52

NobelBiz

AUGUST 11, 2022

Business Tools Integrations Through native connectors or a well-documented API, CCaaS solutions should be able to readily integrate with your business tools (for most call centers, that means the CRM). Click2Call by NobelBiz improves agent time management and productivity!

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52