Connect
MAY 25, 2023
Against a backdrop of increasing economic uncertainty and rising competition, business leaders must leverage technology to gain and maintain a competitive advantage to attract and retain customers and employees. Experience orchestration. Customers want fast and effective experiences. Support employees.
JivoChat
APRIL 13, 2021
While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Read on to learn more about the various ways that automating customer service can benefit your business. Minimizes customer friction. billion in 2019.
SmartKarrot
MAY 11, 2023
“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. This integration allows the platform to provide real-time and dynamic responses.
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