BlueOcean

OCTOBER 4, 2023

We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. The impact of bilingual support on the customer experience cannot be understated. It’s our thing.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

SharpenCX

AUGUST 1, 2022

But now, as customer’s demands are increasing and agent’s satisfaction can make or break a call center, legacy platforms just aren’t cutting it. 71% of customers end their relationship with a company because of a poor customer service experience. First, how do you know you’re on a legacy contact center platform?

Contact center software 67

Contact center software Contact Center Self service Virtual Agent 67

DMG Consulting

MARCH 31, 2019

The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities. For more information, visit www.dmgconsult.com. # # #.

Consulting 48

Consulting Consulting Contact Center Marketing 48

RichCall

SEPTEMBER 13, 2017

Blake Morgan , Customer Experience Futurist and the host of the Modern Customer Podcast. Donna Peeples , Customer Experience Strategist. Bruce Temkin , a customer experience transformist. This is the future of customer service. Lutz Remmers , Operations Director for Call Center de Mexico.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64