AWS Machine Learning
MARCH 29, 2024
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc. Dustin Hubbard, Chief Technology Officer at WaFd Bank.
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Lumoa
JUNE 23, 2021
These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots. The technology’s growth in the current year has been coming for some time now and is expected to influence contact centers massively.
3CLogic
AUGUST 18, 2020
However, migrating to the cloud is not as simple as flipping a switch, especially if an enterprise has already invested in an on-premise telephony infrastructure. Total Cloud. Recent research would suggest moving to a cloud contact center is not a question of if, but when. to drive superior customer outcomes.
AWS Machine Learning
AUGUST 30, 2023
To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.
SharpenCX
JUNE 20, 2022
Our out-of-the-box integrations coupled with our open REST APIs give you the freedom and flexibility you need to build custom solutions. You’ll be able to streamline your customer’s journey and your agent’s workflows, while keeping data secure. SharpenCX is the connective tissue that effortlessly links your tools and data together.
JustCall
DECEMBER 23, 2022
per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99 per user, per month for a customized UCaaS platform with dashboards, analytics, and open APIs. per user per month. Microsoft Teams.
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