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Remove APIs Remove Call flow Remove contact center solutions Remove Telecommunications
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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

We wanted to combine the power of Amazon Lex’s conversational AI capabilities with the Talkdesk modern, unified contact center solution. The following diagram illustrates our solution architecture. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 71
Cloud contact Self service Contact Center Virtual Agent 71
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Top 9 Talkdesk Alternatives & Competitors in 2023

JustCall

APRIL 5, 2023

Feedback on Five9 from Real-World Users Five9 Pros Five9 Cons Deployment is quick The software can be complex to use Feature-rich platform The platform sometimes encounters lag when loading and in between calls Prebuilt integrations with popular software like Slack, Zoom, etc. It provides open APIs and comes with 1,000+ prebuilt integrations.

voip 52
voip Interactive Voice Response APIs Contact Center 52
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