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Cisco + IMImobile: Delivering the Future of Customer Experience, Together

Cisco - Contact Center

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

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The Future of Customer Experience Begins Now

Cisco - Contact Center

And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

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The Top 9 Aircall Alternatives: How Do They Compare?

aircall

Unlimited calls within the U.S. & 100+ Integrations and API access. Essential telephony features including IVR, call recording, and click-to-dial. Unlimited simultaneous outbound calls. Advanced support features including queue call back. Unlimited calls worldwide*. Access to API developer support.

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10 Platforms With In-Built Smart IVR Systems

JustCall

They become the first line of contact, eliminate waiting queues, gather useful customer information, and route the customer to the right team, reducing resolution time. Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. When to Use JustCall? When to Use Aircall?

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How to Achieve Customer Engagement with Call Center Technologies?

NobelBiz

Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. Engage with your customers using a variety of channels, SMS, phone calls, WhatsApp, Webchat, e-mail, Social media, and so on.

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The Power of Local Caller ID Solutions for Contact Centers

NobelBiz

We offer world-class voice carrier services via a network developed particularly for the needs of a contact center. We combine voice with a cloud contact center to improve incoming and outbound efficiency and compliance solutions, which include comprehensive reporting tools.

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The Power of Local Caller ID Solutions for Contact Centers

NobelBiz

We offer world-class voice carrier services via a network developed particularly for the needs of a contact center. We combine voice with a cloud contact center to improve incoming and outbound efficiency and compliance solutions, which include comprehensive reporting tools.