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Automatic Callback Agent burnout Schedule adherence Multi-channel support virtual call center Contact center software industry standards Gamification Interactive Voice Response outsourcing More Related Topics >
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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Application Programming Interface (API). An API is an application programming interface. Contact Center as a Service refers to cloud-based software packages that contain everything a business needs to start a contact center. Voice over Internet Protocol (VoIP). Business process outsourcing.

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Contact Center Interactive Voice Response Call Center Automatic Callback 52
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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

AUGUST 9, 2023

It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).

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Contact center software Contact Center Customer Service Agent burnout 52
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