Remove APIs Remove B2C Remove Journey mapping
article thumbnail

Advance from Personalization to Customer Journey Orchestration

Pointillist

Journey orchestration incorporates the full understanding and context of a customer’s experience at every interaction—whether it is instigated by your customer or your company. The Bottom Line Effective journey orchestration also impacts key business outcomes, such as retention and revenue.

article thumbnail

The Ultimate Guide to Choosing a Customer Experience Platform

Lumoa

Streamlined customer journey mapping. Having one centralized place where all customer data is tracked makes it easier to identify gaps and see how the customer journey develops. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you.

article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

With IoT, presenting a single view of the data becomes easier whether you are a B2B or B2C company. That is why contact centers must begin to migrate portions of their technology to the cloud or to solutions that can be integrated with the new generation of cloud based APIs. Customer Journey Maps. Darren Prine.