Lumoa

MARCH 12, 2023

Streamlined customer journey mapping. Having one centralized place where all customer data is tracked makes it easier to identify gaps and see how the customer journey develops. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

Pointillist

SEPTEMBER 10, 2020

Journey orchestration incorporates the full understanding and context of a customer’s experience at every interaction—whether it is instigated by your customer or your company. The Bottom Line Effective journey orchestration also impacts key business outcomes, such as retention and revenue.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

RichCall

SEPTEMBER 13, 2017

With IoT, presenting a single view of the data becomes easier whether you are a B2B or B2C company. That is why contact centers must begin to migrate portions of their technology to the cloud or to solutions that can be integrated with the new generation of cloud based APIs. Customer Journey Maps. Darren Prine.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64