APIs B2C Banking Journey mapping 
Pointillist
SEPTEMBER 10, 2020
Journey orchestration incorporates the full understanding and context of a customer’s experience at every interaction—whether it is instigated by your customer or your company. The Bottom Line Effective journey orchestration also impacts key business outcomes, such as retention and revenue.
RichCall
SEPTEMBER 13, 2017
With IoT, presenting a single view of the data becomes easier whether you are a B2B or B2C company. I’ve seen several big wins in the banking industry. That is why contact centers must begin to migrate portions of their technology to the cloud or to solutions that can be integrated with the new generation of cloud based APIs.
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