ViiBE Blog
APRIL 8, 2021
Average Handle Time. Average Handle Time ( AHT ) is a metric that measures the average total time an agent spends on a call. If you have a high attrition rate, you may have some problems with employee morale. It allows managers to monitor multiple centers across the world in real-time.
NobelBiz
FEBRUARY 22, 2023
Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage. Today’s call center systems include gamification features that boost staff morale and motivation. Another approach to keep them competitive is to provide incentives.
NobelBiz
OCTOBER 18, 2021
Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage. Today’s call center systems include gamification features that boost staff morale and motivation. Another approach to keep them competitive is to provide incentives.
Expert insights. Personalized for you.
52 
Let's personalize your content