ViiBE Blog

APRIL 8, 2021

Call center metrics. Among the dozens of different metrics you can use, let’s focus on three KPIs. Average Handle Time. Average Handle Time ( AHT ) is a metric that measures the average total time an agent spends on a call. Customer satisfaction. Agent Attrition Rate.

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Call center experience Call Center Average Handle Time call center software 52

NobelBiz

FEBRUARY 22, 2023

The name of this metric and Key Performance Indicator is the Call Center Shrinkage. Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage. Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

NobelBiz

OCTOBER 18, 2021

The name of this metric and Key Performance Indicator is the Call Center Shrinkage. Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage. Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52