pindrop

JULY 6, 2021

From email to bank logins, many companies have employed tools like two-factor verification to make their services more secure. The average handle time on your calls is above the industry average. Keep things simple with API integration whenever possible. Table of Contents. WHAT IS CALLER AUTHENTICATION?

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

AWS Machine Learning

NOVEMBER 6, 2023

However, most summaries are empty or inaccurate because manually creating them is time-consuming, impacting agents’ key metrics like average handle time (AHT). Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained.

Contact Center 108

Contact Center CRM Analytics Average Handle Time 108

pindrop

SEPTEMBER 26, 2021

VeriCall® Technology, delivered through an API, can receive call metadata and produce a score in under 60 milliseconds. Learn more about average handle time here. Authentication Completing authentication steps takes time, which contributes to overall average handle time.

Interactive Voice Response 57

Interactive Voice Response Average Handle Time Self service APIs 57

NobelBiz

AUGUST 11, 2022

Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. This greatly simplifies client satisfaction.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52