APIs Average Handle Time Banking Self service 
pindrop
SEPTEMBER 26, 2021
A barrage of security questions can be frustrating enough to cause the caller to abandon the call entirely (and perhaps the brand, too) or give up on the opportunity for self-service by repeatedly pressing ‘0’ for an agent. Learn more about average handle time here.
pindrop
JULY 6, 2021
From email to bank logins, many companies have employed tools like two-factor verification to make their services more secure. The average handle time on your calls is above the industry average. Passive authentication methods also help increase self-service options in the IVR.
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