Use generative AI to increase agent productivity through automated call summarization
AWS Machine Learning
NOVEMBER 6, 2023
However, most summaries are empty or inaccurate because manually creating them is time-consuming, impacting agents’ key metrics like average handle time (AHT). Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained.
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