APIs, Average Handle Time, Banking and Cloud contact

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APIs

Average Handle Time

Banking

Cloud contact

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

AUGUST 11, 2022

Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. When it comes to cloud contact center systems, there are a lot of options out there.

contact center solutions

contact center solutions Contact Center Interactive Voice Response Cloud contact

Use generative AI to increase agent productivity through automated call summarization

AWS Machine Learning

NOVEMBER 6, 2023

Challenges with call summaries As contact centers collect more speech data, the need for efficient call summarization has grown significantly. However, most summaries are empty or inaccurate because manually creating them is time-consuming, impacting agents’ key metrics like average handle time (AHT).

Contact Center

Contact Center CRM Analytics Average Handle Time

Customer Contact Central

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

Use generative AI to increase agent productivity through automated call summarization

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