pindrop

JULY 6, 2021

From email to bank logins, many companies have employed tools like two-factor verification to make their services more secure. The average handle time on your calls is above the industry average. Passive authentication methods also help increase self-service options in the IVR. Table of Contents.

Contact Center 70

Contact Center Average Handle Time APIs Best practices 70

pindrop

SEPTEMBER 26, 2021

It can be completed almost instantly once a call reaches the IVR. VeriCall® Technology, delivered through an API, can receive call metadata and produce a score in under 60 milliseconds. Learn more about average handle time here. Menu choices: Expand the list of IVR options that are accessible to the caller.

Interactive Voice Response 57

Interactive Voice Response Average Handle Time Self service APIs 57

NobelBiz

AUGUST 11, 2022

Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. This greatly simplifies client satisfaction. Each service provider offers a unique set of features.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52