APIs, Automatic Callback, Contact center software and Sales

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Wrap-up time is the time that it takes a call center agent to perform call-related tasks after the call has ended (such as recording outcomes or escalating a complaint). Application Programming Interface (API). An API is an application programming interface. Automatic callback. Virtual contact center software.

Contact Center

Contact Center Interactive Voice Response Call Center Automatic Callback

How to Achieve Customer Engagement with Call Center Technologies?

NobelBiz

FEBRUARY 21, 2023

Web Call Back: The best feature to deal with high-volume phone calls The customer can schedule a callback through the Web Call Back feature. Automatic callback requests are still the best method for leveling out call volumes and cutting down on hold times.

Call Center

Call Center Technology Interactive Voice Response Automatic Callback

Customer Contact Central

Contact Center Terminology – Abbreviations & Key Terms Explained!

How to Achieve Customer Engagement with Call Center Technologies?

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