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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Application Programming Interface (API). An API is an application programming interface. Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. What is sales acceleration?

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Contact Center Interactive Voice Response Call Center Automatic Callback 52
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How to Achieve Customer Engagement with Call Center Technologies?

NobelBiz

FEBRUARY 21, 2023

Web Call Back: The best feature to deal with high-volume phone calls The customer can schedule a callback through the Web Call Back feature. Automatic callback requests are still the best method for leveling out call volumes and cutting down on hold times.

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Call Center Technology Interactive Voice Response Automatic Callback 52
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