TeleDirect

JULY 1, 2021

Not surprisingly, most people prefer talking to an actual person about a product, service, or other important information. This is especially true for healthcare organizations and critical care facilities, where actual conversations are the literal lifelines that help ensure timely, quality healthcare. Telesales & upsells.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Fonolo

FEBRUARY 9, 2023

Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? 3. And it’s work that most call center managers don’t have the time or tools to do.

Service level 142

Service level Call Center Abandon rate Metrics 142

Fonolo

JUNE 9, 2014

Let’s say your call center successfully met your 80/20 target all day, so you know that 80% of the calls were answered in less than 20 seconds — really that tells you very little about what went on that day: You still don’t know anything… Click To Tweet. Don’t Get Stuck to an 80/20 Service Level.

Service level 96

Service level Call Center Abandon rate Metrics 96