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Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Inbound calls and communication fall under any of the following categories: Reservation services. Constant feedback.

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How to Maintain Growth in Business

CSM Magazine

Outsourcing. This is a good time for you to consider outsourcing some jobs that could easily take off the load a little and help the rest of the team focus on the details. In terms of customer service, you can hire a professional answering service that takes the calls for you. Invest in your employees.

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Reasons Why A 24/7 Call Center May Be Right For Your Business

TeleDirect

To thrive in this new environment, where consumers increasingly dictate how, when and where they will buy, more and more companies are taking advantage of outsourced call center customer services – including those that operate 24/7. Customer service doesn’t always adhere to a strict 9 to 5 schedule. Hidden sales opportunities.