Answering services Customer Care Service level Wait times 
Fonolo
APRIL 20, 2021
Often staffed with savvy, trained agents, these overflow handling services are skilled in interacting with consumers on voice calls. They can help reduce wait times while maintaining the standard of customer service that your organization has worked hard to level-set. SAS: Specialty Answering Service.
CSM Magazine
MARCH 27, 2020
In the 2000, customer care software, social media, community forums and review sites hit the scene, creating the need for customer support. It’s anywhere from 5x to 25x more expensive to acquire a new customer than it is to keep a current one. If you need to put them on hold, communicate the wait time.
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