Callminer

MARCH 6, 2020

From my point of view, the most useful customer service interview question for managers is…”. Give me an example of a time you couldn’t solve a customer’s problem. The most useful customer service interview questions must address the most important competencies of customer service…”. Have you tried our product/service?

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

From my point of view, the most useful customer service interview question for managers is…”. Give me an example of a time you couldn’t solve a customer’s problem. The most useful customer service interview questions must address the most important competencies of customer service…”. Have you tried our product/service?

Management 182

Management Customer Service Consulting Consulting 182

Callminer

SEPTEMBER 5, 2017

But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. For example, I submitted a question to a company via email asking a specific question on how to address an issue I was experiencing.

Call Center 140

Call Center call center software outsourcing Coaching 140