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Why Accountable Care Organizations need Call Centers

TeleDirect

What is ACO in healthcare, and how can these enterprises improve their performance with call center services? and behind-the-scenes optimization strategies (patient surveys, feedback mechanisms, etc.). and behind-the-scenes optimization strategies (patient surveys, feedback mechanisms, etc.).

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Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. What is an outbound call center’s main advantages over other types of outreach strategies?