Remove Answering services Remove Best practices Remove Examples Remove Magazine
article thumbnail

37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

From my point of view, the most useful customer service interview question for managers is…”. Give me an example of a time you couldn’t solve a customer’s problem. The most useful customer service interview questions must address the most important competencies of customer service…”. Have you tried our product/service?

article thumbnail

37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

From my point of view, the most useful customer service interview question for managers is…”. Give me an example of a time you couldn’t solve a customer’s problem. The most useful customer service interview questions must address the most important competencies of customer service…”. Have you tried our product/service?

article thumbnail

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

Port City Companies started in 1961 as a full-service answering service and now has three divisions, including a shipping and fulfillment center as well as Acculor, a live, phone-based employee call-off line. MIT examples: Does the customer know how much you care? @PortCity_Comm. Issue #1: Canned Replies. AMZG_Wristbands.