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What Are BPO Call Centers and What Do They Do?

JustCall

Voicemail , appointment scheduling, email, marketing, telemarketing, surveying, and other forms of customer feedback would all be handled by the BPO company. The major function of BPO is to provide services like payroll, accounting, telemarketing, data recording, social media marketing, customer support , etc. Back Office Transactions.

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The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another. These systems help route calls to the appropriate agents, track customer interactions, manage customer data, and provide analytics for monitoring and improving performance.