The Challenges of Maintaining and Upgrading Call Center Infrastructure
NobelBiz
JUNE 26, 2023
Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another. It includes systems such as automatic call distributors (ACDs), computer telephony integration (CTI), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) systems.
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