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What is Call Center Compliance and Why You Can’t Ignore It

Balto

AUGUST 29, 2023

This guide aims to introduce you to call center compliance, its importance for your organization, and how you can integrate compliance into your company’s culture and policies. The act set rules and regulations that tackled concerns related to unsolicited telemarketing practices. Why is Call Center Compliance Important?

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What is Call Center Compliance?

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry.

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Call Center Telemarketing Healthcare Government 104
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