Analytics Journey mapping Sales Wireless 
Clarabridge
JANUARY 31, 2017
In any customer journey mapping initiative, there’s likely to be some debate over how to define the different phases a customer goes through in their journey. You might never find a customer journey map missing the buying phase, but there is one critical area missing far too often—when you are losing customers.
Clarabridge
JANUARY 31, 2017
In any customer journey mapping initiative, there’s likely to be some debate over how to define the different phases a customer goes through in their journey. You might never find a customer journey map missing the buying phase, but there is one critical area missing far too often—when you are losing customers.
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Pointillist
SEPTEMBER 10, 2020
Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. The Bottom Line Effective journey orchestration also impacts key business outcomes, such as retention and revenue.
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more.
RichCall
SEPTEMBER 13, 2017
Wade Wiant , Vice President of Sales and Channels at Mediu. For now, the consumer market is all about driving sales, either online or in-store. Customer Journey Maps. Ian Golding suggests that companies need not only to create customer journey maps, but to manage customer journeys. Kate Legett.
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