Global Response

JANUARY 23, 2023

Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” When setting goals around self-service options or automation, you might want to track metrics like: chatbot analytics knowledge base pageviews customer feedback (especially pop-up “was this page helpful?”

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

Select VoiceCom Blog

JULY 11, 2022

Inbound sales Inbound call centre agents aren’t only there to help existing customers. Personalise calls According to a Zendesk report, 90% of customers will spend more for companies that personalise the customer service they offer. They can also potentially close new ones.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52

SmartKarrot

MAY 11, 2023

Conversation Intelligence: Unraveling the Power of Data Conversation intelligence primarily focuses on leveraging data and analytics to gain insights from human-to-human conversations. Using their business’s conversation intelligence platform, the company experienced a 10% increase in inbound sales calls as well.

Real estate 10

Real estate Chatbots APIs Analytics 10