Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. Developing a customer success management solution is essential to customer service excellence. A strategy based on five fundamental vectors is vital for the highly competitive fields of telecom, health care, SaaS, eCommerce, and more.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

SmartKarrot

NOVEMBER 2, 2020

Jayson DeMers heads EmailAnalytics, a firm that has created an email analytics tool to visualize data and metrics. “Be As a SaaS company, customer retention is important for us to keep the flywheel active since existing customers are what keep every other process in our business self-sufficient.”. Jayson DeMers, CEO, EmailAnalytics.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Stratifyd

DECEMBER 12, 2018

By enabling real time visibility into what customers are saying, we reduce the time to value and allow brands to make business decisions quickly. Skilled in Pardot, Salesforce, Hootsuite, Zapier, Google Ads, Google Analytics, Trello, Slack and other marketing automation tools. Experience in Google Analytics and Google Ads.

Marketing 40

Marketing Management Analytics Healthcare 40