Comm100

FEBRUARY 6, 2024

Gamification is quickly becoming part of our everyday lives. From fitness apps that turn exercise into a game to work environments that use game-like rewards, this concept is everywhere and still spreading its wings. In fact, the global gamification market size is projected to surpass $116.68 What is Gamification?

Gamification 40

Gamification Education Feedback Construction 40

Noble Systems

JULY 11, 2019

In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. To engage users and create a positive experience, good gamification design is essential. Receive feedback. Exercise creativity. Create a Positive UX. Feeling ownership.

Gamification 71

Gamification Best practices Analytics Feedback 71

Fonolo

JANUARY 31, 2023

Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. This is an engaging exercise, and also demonstrates how different customer profiles could play out in real life. Involve your employees in data collection and analytics. Foster empathy with the customer.

Call Center 141

Call Center Contact Center Coaching Gamification 141

ProProfs Blog

AUGUST 6, 2021

Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Advanced Feedback Analysis. Feedback Forums. Employee Feedback Software.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

CX Journey

NOVEMBER 12, 2015

I felt challenged to use personal stories more, and service tales are a great way for us insight professionals to bring to life research or analytics findings through the eyes of one customer. After initial warm-up exercises, it was interesting to see these volunteers express their customer insight challenges through Lego creations.

Gamification 63

Gamification Airlines Construction Coaching 63

Fonolo

JUNE 17, 2015

Use incentives and gamification. Use speech analytics to identify training needs. cctr #training #storytelling Click To Tweet This empowers employees to make their own improvements, as well as adds an element of gamification for your most competitive agents. Use incentives and gamification. Incorporate storytelling.

Call Center 96

Call Center Gamification Coaching Contact Center 96

SmartKarrot

SEPTEMBER 15, 2020

Widget Training Tools Use of Analytics Live Free Demos Aim for Milestones Feedback Options. Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. Use of Analytics. Feedback Options. What is customer onboarding? .

SaaS 10

SaaS Gamification Analytics Feedback 10