Analytics Customer emotions Healthcare Surveys 
C Space
OCTOBER 1, 2018
is VP, Research and the head of our global Data & Analytics team at C Space. Ignoring customer emotion means missing opportunities to get customers to choose you and recommend you. Perhaps more importantly, measuring emotion not only produces a more predictive model but can also predict customers’ behaviors.
Beyond Philosophy
MAY 15, 2021
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. 5 Rules for Managing Your Customer Experience in Business to Business. Recognize that customer emotions apply. Manage different customers differently.
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