COPC

APRIL 1, 2024

The technology adoption chasm has moved us past the initial stage, where early adopters experiment with their customers. Over the past two decades, numerous strategies and tools have developed. Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Balto

SEPTEMBER 12, 2023

The transformative shift to digital interactions has changed customer expectations to include 24/7 self-service and personalized and consistent digital experiences across different channels and platforms. In other words, one interaction handled inappropriately can jeopardize your entire customer experience strategy.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52