Enghouse Interactive

OCTOBER 27, 2021

Organizations are increasingly revisiting their operational investments with a focus on improving the customer experience (CX), hoping to minimize churn, grow revenue, and better position upsell and cross-sell initiatives while resolving specific customer issues, and meeting emerging needs.

Upselling 83

Upselling Contact Center Analytics Surveys 83

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Playvox

AUGUST 25, 2021

As in-person interactions with customers have largely been suspended during the pandemic, customer experience centers have evolved from simply offering reactive support to providing proactive customer engagement. In a digital-first world, customer experience centers have become the heart of modern businesses. ENJOYING THIS ARTICLE?

Management 57

Management Agent burnout Contact Center Coaching 57

8x8

DECEMBER 3, 2018

Lenox made this discovery because they have robust contact center analytics that give real-time notification of trouble areas so issues can be immediately rectified. Use customer experience analytics to quickly identify problems such as excessive hold times or transfers, and then drill down to analyze specific customer journeys.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities. Single-Sourced. Always Available.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

Dialer 360

OCTOBER 12, 2018

With comprise a conventional contact center. Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. Commanding analytics capabilities which provide actionable contact center insights. Transfer to cloud-based, Omni-channel CCaaS solution essentially mirrors.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20