VocalCom
JUNE 18, 2020
An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights. Want to know more about the evolution of contact centers ?
Vonage
FEBRUARY 13, 2017
Speech analytics works by analysing spoken words, variations in pitch, silences and other verbal cues. Speech analytics ensures vital information is never lost. In a busy environment, real-time speech analytics provides the ultimate fail-safe. Speech analytics allows you to effectively gauge customer satisfaction.
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VocalCom
JUNE 22, 2020
The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.
Cisco - Contact Center
NOVEMBER 24, 2020
Cisco Cloud Contact Center Solutions webpage. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study. Cisco Identified as a Leader in Aragon’s Globe for Intelligent Contact Centers 2020. Four Journeys, One Destination: The Cloud , a white paper by Mc-Gee Smith Analytics.
NICE inContact
JULY 26, 2019
From robotic procession automation to machine learning and intelligent analytics, AI’s impact on profits is clear — even with a measured, practical approach. So, what might you consider as you integrate artificial intelligence into your contact center? Download the white paper today.
NICE inContact
AUGUST 20, 2019
Modernizing your contact center software may seem like a big job. Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan.
NICE inContact
AUGUST 20, 2019
Modernizing your contact center software may seem like a big job. Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan.
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