VocalCom

JUNE 22, 2020

The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Revation Systems

MARCH 2, 2022

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems (“Revation”), a leader in cloud-based engagement and communication solutions, has closed a majority investment from Invictus Growth Partners (“Invictus”). This financing positions Revation to lead CCaaS market product innovation in secure and compliant ways.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

NobelBiz

FEBRUARY 7, 2022

But the debate is still out in trying to determine if this should remove post-call analytics. Discover more about The Future of Post-Call Analysis in Contact Centers from our first contact podcast series. With years of experience in the trenches of Contact Center Solutions. How can NobelBiz help?

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

NICE inContact

JANUARY 10, 2018

Just over 12 months ago, NICE Systems acquired inContact (now NICE inContact) bringing together the perennial industry leader in Workforce Optimization (WFO) and Analytics and the longest standing cloud contact center provider in the world. Specifically, the company earned the overall highest scores in each category – 9.4

contact center solutions 48

contact center solutions Cloud contact Contact Center Multichannel 48

Playvox

MAY 4, 2023

Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. What Is A Digital Contact Center? Then when you know better, do better.” Don’t you feel the same?

Contact Center 52

Contact Center contact center solutions Multichannel Average Handle Time 52

NobelBiz

MAY 25, 2023

. – Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

JustCall

APRIL 5, 2023

Powerful Reporting When it comes to reporting and analytics , JustCall is an undefeated powerhouse. Even though 8×8 does try to pack basic reporting and analytics in its plans, there is a lot of scope for improving these datasets and making them more meaningful. This helps to reduce agent attrition significantly.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Dialer 360

OCTOBER 12, 2018

When don’t you know that you can run your call center right from your internet browser? This is to run the cloud call center. So, this is where the cloud contact center as a service comes in. Contact Center as a Service). One of the best advantage, a cloud contact center solution.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20