TechSee

JANUARY 28, 2020

billion across the 4,500 retail websites tracked by Adobe Analytics. According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year. It’s all about providing fast, effortless and effective self-service.

Wireless 136

Wireless Self service Sales Chatbots 136

Pointillist

SEPTEMBER 28, 2021

Initiatives include “training staff for interactions in new channels, optimizing AI and self-service opportunities and improving integrations between touchpoints.”. Contact centers often apply speech and text analytics tools to analyze interactions through their IVR, chat and call systems. Which behaviors impact key metrics?

Contact Center 40

Contact Center Self service Metrics Analytics 40

Real Blue Sky

DECEMBER 15, 2022

More Self-Service Features. Interestingly, 69% of consumers prefer self-service options over human contact support. Interestingly, 69% of consumers prefer self-service options over human contact support. And 86% of buyers report they now expect online self-service options, according to Zendesk.

Self service 98

Self service Chatbots Wireless Analytics 98

Real Blue Sky

DECEMBER 15, 2022

More Self-Service Features Circling back to our theme of hyper-convenience, customers want their concerns addressed quickly – often faster than a human agent is capable of! Interestingly, 69% of consumers prefer self-service options over human contact support. Self-service options for your customers are an absolute must.

Self service 52

Self service Chatbots Wireless Analytics 52

Real Blue Sky

DECEMBER 15, 2022

More Self-Service Features Circling back to our theme of hyper-convenience, customers want their concerns addressed quickly – often faster than a human agent is capable of! Interestingly, 69% of consumers prefer self-service options over human contact support. Self-service options for your customers are an absolute must.

Self service 52

Self service Chatbots Wireless Analytics 52

RichCall

SEPTEMBER 13, 2017

self-service. Self-service. consumers are using web self-service more than assisted service. As customer preferences have shifted over the years, consumers are demanding more immediate service and many of them are resolving their problems on their own through self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64