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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

How to leverage technology for a better customer experience. The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. Amazon is using bots for quick queries and complaint resolution.

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4 Customer Support Myths to Avoid

Return Customer

A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Maintain Customer Data and Run Analytics. You can use Chatbots to address routine customer queries and complaints. Always Keep the Customer in the Loop.