CCNG
APRIL 12, 2024
These are great analytics tools that help you understand the intent of your customer and more. AI can analyze customer data so that you can understand your customer, their challenges, how they utilize your product, and even uncover opportunities for additional sales opportunities. or Call Journey is a good first step.
CCNG
MARCH 6, 2024
There are many types of AI, however, 95% of AI is being utilized effectively and most of the innovation in the contact center is based on Generative and Analytical. Analytical AI analyzes large amounts of data and processes quickly, sometimes in real-time, and creates actionable insights from that data.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
MAY 27, 2021
Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. Eric Berg is a CCNG Academy member with a consultant focus on Contact Center Technology and Work at Home.
CCNG
DECEMBER 20, 2023
Despite these advancements, the hyperbolic sales pitches foretelling the end of human interaction in call centers is irresponsible. Predictive analytics - a type of AI that uses historical data to predict future events like customer churn, identify at-risk customers, and optimize call center resources. More on that later.)
CX Global Media
JULY 11, 2019
David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. CCNG’s mission to provide a community for member-driven agendas, topics, events and conversations provides true peer learning for contact center management.
Expert insights. Personalized for you.
221 
Let's personalize your content