CCNG

APRIL 12, 2024

Where AI can help your self-service option is by learning from customer inquiries as you go. These are great analytics tools that help you understand the intent of your customer and more. This level of sophistication enables personalized customer interactions and predictive insights, enhancing the overall customer experience.

Contact Center 221

Contact Center Interactive Voice Response CCNG Chatbots 221

CCNG

DECEMBER 6, 2020

Next in line, there was a 5-way tie for the following capabilities: Omni Channel, Speech Analytics (word or sentiment recognition), Proactive Notifications, Chat Bots, and Intelligent routing to match best agent for each call. We started with a poll about the problems people are facing with their current technology.

Omni-channel support 195

Omni-channel support Contact Center Technology voip 195

CCNG

OCTOBER 19, 2022

(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.”

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195