CCNG
SEPTEMBER 13, 2023
Recently CCNG members and area contact center professionals were invited to the Alcon North America Customer Service Operations Center in Fort Worth Texas for a group discussion into Alcon's journey of digital transformation over the years. Below are some of the highlights shared at the event as provided by a CCNG member in attendance.
CCNG
MAY 27, 2021
Bringing in a consultant allows you to be educated on the functions and features that are available. Eric Berg is a CCNG Academy member with a consultant focus on Contact Center Technology and Work at Home. Eric has been in the contact center industry over 25 years and is founder of ContactCenterPRO Consulting.
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CX Global Media
JULY 11, 2019
This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management.
Speaker: Roger Lee, Director Customer Success, Gridspace
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