Analytics CCNG Education Employee engagement 
CCNG
MAY 27, 2021
culture, motivation, incentives, and employee engagement. Bringing in a consultant allows you to be educated on the functions and features that are available. Eric Berg is a CCNG Academy member with a consultant focus on Contact Center Technology and Work at Home.
CX Global Media
JULY 11, 2019
The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. The Speaker Lineup for the Leadership that Engages sessions are: OPENING SESSION – Leadership that Engages in Contact Centers.
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