legal 
NobelBiz
MARCH 19, 2024
Integrated with real-time data feeds and up-to-the-second analytics, these dashboards offer supervisors a holistic view of agent performance across multiple teams and channels. Strong Compliance Standards: Ensuring adherence to regulatory requirements safeguards against legal risks and reputational damage.
JustCall
NOVEMBER 23, 2022
Such kinds of calls include: Scammers who claim to be from big organizations and offer you fake deals to get money Callers pretending to be from government agencies or authorities, claiming overdue taxes, expiring licenses, and so on. Any of these scams are harmful to call centers and can cost a lot of time, money, and even legal hassle.
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Global Response
JULY 17, 2023
Modern call centers know how to leverage technology to make processes efficient and effective, often through automation and AI solutions. This can look like automating data collection or analytics, call logging, audience feedback, and other repetitive processes. Creating additional self-service options.
JustCall
AUGUST 16, 2021
Managers may listen to ongoing calls between agents and customers, without either parties knowing. At the same time, you have the option to guide agents during live calls or even hop on to talk with the customers directly. CCaaS platforms need to be data-secure to avoid unnecessary legal hassles. Capitalize on Automation.
Zingtree
MARCH 22, 2018
Embedded Knowledge: Information stored within policies, procedures, legal documentation and other unstructured data (such as social media). This can require observation, insight and analytics tools to identify this knowledge. – More accurate call logging, and reduced after-call work (ACW).
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