Analytics Call flow Quality management Webinar 
Monet Software
AUGUST 27, 2020
When you’re just getting started with quality management (QM), it can be overwhelming. It’s impossible to change everything in the contact center at once, so where should the organization focus its effort to drive the biggest quality improvements early on? This approach makes quality management more, well, manageable for SMBs.
NobelBiz
FEBRUARY 27, 2024
By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.
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Enghouse Interactive
SEPTEMBER 20, 2021
Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. EnghouseUC Increases overall organizational productivity by improving call flows both within the Call Center and across the rest of the organization, so customer issues can be dealt with as they arise, without delay.
Enghouse Interactive
SEPTEMBER 3, 2021
Increases productivity by improving call flows. Using threaded, persistent chat to minimize customer data inputs. Centralizes system administration and ongoing management. Accelerates the deployment of hybrid (office, remote) work environments.
Enghouse Interactive
FEBRUARY 9, 2021
Agent Analytics (28.4% Real-time agent analytics improve the ability to track agent response times and KPI’s. If desired, the call flow can be routed to live agent support. Next blog in this series, coming February 18 th . Key Actionable Insights from the Webinar . .
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