Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence
Cisco - Contact Center
APRIL 27, 2020
Once all the necessary inputs are collected saving 10-20% of the agent time, the BOT can hand over the most complex part of the call to the agent passing those DATA and the CONTEXT so that the agent can move forward from there. Artificial Intelligence Use Case and Solution. VIDEO AGENDA. CCE configuration. mpirrone@cisco.com.
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