Call Center Quality Assurance: Importance, Best Practices, and a Modern Solution
Balto
OCTOBER 20, 2022
One Zendesk study polled over 1,000 US customers and found that 58% of the respondents stopped buying from the company after receiving lousy customer service. Conversely, 54% of the survey respondents who received good customer service used or purchased more services or products from the company, and 67% recommended the company to others.
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