JivoChat

APRIL 8, 2021

Customer engagement tools are software solutions that facilitate ongoing two-way interactions between companies and customers, which enable companies to gather feedback and insights from the target market and allow customers a means of communicating their needs and interests. Increase Customer Retention.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Solvvy

OCTOBER 25, 2022

Knowing how satisfied your customer base is with your business overall is valuable information. While overall satisfaction provides insights into customer loyalty and future purchases, it also gives you an idea of the “brand ambassadors” engaged in word-of-mouth marketing. . Customer service KPIs include: .

Surveys 62

Surveys Benchmark Metrics Brand ambassadors 62

Global Speech Networks

JANUARY 10, 2022

This sounds like a long list of nigh-impossible tasks — but with call centre quality management software and advanced contact centre analytics, it’s easier than you might think. In fact, putting these solutions together helps create a complete, comprehensive view of your customer: a customer 360. What is a customer 360 view?

Brand ambassadors 52

Brand ambassadors Virtual Agent Quality management Analytics 52

Solvvy

SEPTEMBER 17, 2022

When you provide a knowledge base, your customers can access information 24/7/365 at their convenience, and no waiting is required. You can enhance your self-service support portal with an intelligent, conversational artificial intelligence (AI) chatbot. Gives Your Customers Access to Accurate Information.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

Comm100

FEBRUARY 5, 2018

Today, companies understand the power of customer engagement. According to Gallup , there are three types of customers: Fully Engaged — Customers who are loyal to a product, and who serve as true brand ambassadors. Mobile marketing (sending in-app messages and push notifications to customers).

CRM 49

CRM Marketing Multichannel Self service 49