Analytics Bilingual agents Service level Technology 
Global Response
APRIL 17, 2023
Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. What sorts of call center technology and infrastructure should you be looking for?
Global Response
JUNE 20, 2023
Aside from its reputation as a beautiful vacation destination just a few hours from Europe, Tunisia has also established itself as a business and technology hub in Northern Africa. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.
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