Global Response

APRIL 17, 2023

Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more. What do their QA processes and customer analytics look like?

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

JUNE 20, 2023

Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service. In short, it’s a four-step process involving scoping and planning, finding a local partner, staffing and training and deploying your technology. Staffing and training.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

JULY 17, 2023

As the technology slowly becomes obsolete, it becomes harder and harder to make the required upgrades to keep up with consumer expectations, and harder to find the talent and expertise trained in legacy software to actually execute the required changes. That is: if you’re using something, you pay for it; and if not, you don’t.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62