Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. 4) Video Chat Will Get More Face Time. Video chat is reportedly handling less than 0.2% Why Gamification Matters. Social Media ? a Not-So-Secret Weapon.
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